Delete your Acomodo account
This page explains how to delete your account in the Acomodo resident app, published by Acomodo, and what happens to your information.
How to ask
Choose either option:
- In the app: open More, tap Delete account and confirm your request.
- By email: write to bookings@acomodo.in from the email address you use to sign in, with the subject “Delete my Acomodo account”. We may ask you to confirm the request before acting on it.
Automatic deletion runs monthly after a 30-day grace period, normally 30–61 days after your request. The app shows your scheduled deletion date. You do not need to settle outstanding rent before requesting deletion. Deleting your app account does not cancel your tenancy or remove any outstanding tenancy obligations.
You can request deletion even if your tenancy has ended or your access to property records is restricted. Use email if you cannot open the app. Requests involving staff or administrator access need team review, and service interruptions can delay completion. Contact the email above to ask about a pending request.
What is deleted
- Your sign-in and password, and every signed-in session
- Your name and email address
- Your chat messages with the team
- Your notifications and service email history
Your original email address may be held temporarily to deliver a deletion confirmation. It is cleared after delivery or cancellation; an undelivered address is cleared on the next delivery run after seven days.
What is kept, and for how long
Some records belong to the property's accounts and must be retained. They are kept under “Deleted resident” instead of your name, for as long as accounting, tax and legal obligations require:
- Rent ledger entries, receipts and payment proofs
- Tenancy agreements and other tenancy documents
- Maintenance requests, comments and photos about the property
Existing documents, payment proofs and photos may still contain personal information; account deletion does not rewrite their contents. Contact us about access to or deletion of information in retained records.
See the privacy policy for more about how the app handles information.